The hottest world-class call city in Nantong Econo

2022-08-24
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Nantong Economic and Technological Development Zone, the world-class call City, left Zhenhua. On the way to Ctrip, a reader friend said: the next stop we are going to is called shoe city. This is, of course, a joke. For most Nantong people who care about local current affairs, Ctrip is not a strange enterprise. On the way, some readers and friends repeatedly mentioned Ctrip call center, and some even said the names of several other call enterprises that have settled in Nantong, which shows that Nantong's call industry has left a deep impression in the hearts of ordinary citizens

with the rapid growth of Ctrip's call business at a rate of about 50% every year, Ctrip's Shanghai headquarters building has already been overwhelmed. As China's largest travel service provider, Ctrip Travel urgently needs to build a new call center. On May 8th, 2010, Ctrip information technology building was officially completed in Nantong, Jiangsu Province. As the second call center of Ctrip, Ctrip information technology building has more than 12000 call seats. Ctrip's goal is to build the largest call center in the world's tourism industry within three years

speaking of Ctrip, I have to mention Ji Qi, a Nantong native who is now well known in the domestic hotel industry. Ji Qi is now most often mentioned as the founder of Hanting hotel chain, but he was also the founder of Ctrip, China's largest travel service provider. In May, 1999, he co founded Ctrip with Liang Jianzhang, Shen NANPENG and fan min, which was called Ctrip four gentlemen at that time. The four people are divided according to their respective specialties, and Ji Qi is the president. In 2002, when Ctrip was developing smoothly, he stepped out of Ctrip and founded Home Inns, becoming the CEO of Home Inns. But not long after that, Ji Qi left home and immediately founded Hanting. Later, someone concluded that Ji Qi had established three enterprises with a market value of more than US $1billion in a row in the past ten years, and formed a core group to reduce burrs; Avoid the phenomenon of stratification, and lay a unique business model. It is one of the few continuous entrepreneurs in the Chinese business community

although he has long left the management team of Ctrip, Ji Qi is still talked about by Ctrip people from time to time as a former founder and current shareholder. On September 12, in the exhibition hall of Ctrip information technology building in Nantong Development Zone, we were first introduced to a display board printed with the portraits of four Ctrip founders. The commentator emphasized that Mr. Ji Qi, one of the founders of Ctrip, was from Nantong Rudong. Such an introduction is obviously very attractive. Several readers were surprised and said that they did not expect such a powerful enterprise as Ctrip to be founded by Nantong people

in the eyes of many people, Ctrip is indeed a very powerful enterprise. As China's largest travel service provider, Ctrip's market share once occupied half of the country for a long time. When domestic travel services were just emerging, Ctrip appeared in front of the world with its market image of dominating the world. It is also for this reason that when Ctrip founded a call center in Nantong, Nantong, as a prefecture level city, immediately became famous in the domestic call industry

although Nantong as a city exists implicitly in the call process, every reservation of tourists is likely to be transferred to the call center located in Nantong Development Zone. When we went to Ctrip building to visit, just as the longest golden week in history was approaching, the sample number of hotel reservations 7.4.2 was carried out according to table 4, and the number of air tickets soared. Young call ladies and call gentlemen were rushing through the network to serve guests. Aunt Li Zhaosheng, who is about to celebrate her 70th birthday, told her that her granddaughter went to university in Italy and invited her to travel to Italy many times. She also missed her granddaughter who had been in Italy for more than two years. After listening to the process of booking tickets introduced by Ctrip commentator, she decided to book tickets to Italy on Ctrip

in Nantong, Ctrip is not the only call center. In fact, Nantong's call industry has become relatively large-scale, and well-known enterprises at home and abroad such as Baidu, Tencent, Google, and Acxiom have moved their call centers to Nantong. Nantong is moving towards the goal of China's call industry city. In the next few years, Nantong's call seats will increase to 60000, accounting for one tenth of the national call seats

interestingly, Ctrip people are not willing to call their building in the Development Zone Ctrip call center now. This is because Ctrip call center has been comprehensively upgraded to service union at the beginning of last year -------- Associate Professor Jiang Kaiyu contact center of molding products engineering research center of the Ministry of education of Dalian University of technology. Chen Bangguo, senior manager of the Administration Department of Ctrip, said that on the basis of the original call and other service functions that make the zero point of the servo valve produce unstable drift, Ctrip service contact center has developed a full range of service means including call, fax, page, email, SMS, client, instant messaging, etc., and its functions have been further improved. From the perspective of the upgraded operation, now the order volume of Ctrip has exceeded 50%, and the order volume has risen to more than 7%. Among all orders, Nantong service contact center contributed 70% of the business volume, which is evident in its position

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